Frequently Asked Questions
Everything you need to know about powering your ride.
How long does the battery last on a single charge?
Battery run-time depends on the terrain and power mode selected, but typically players can expect 30 to 60 minutes of continuous use per charge.
What is your shipping policy for electric stability bikes?
We offer standard ground shipping across the continental US. Most orders are processed within 1-2 business days and delivered within 5-7 business days.
Can I return my STACYC if it has been used?
We accept returns on unused items in their original packaging within 30 days of purchase. Used products are generally not eligible for return due to safety and wear concerns.
Do the bikes come with a manufacturer warranty?
Yes, all our bikes come with a limited warranty that covers defects in materials and workmanship for the frame, fork, and non-electrical components.
Are replacement parts and extra batteries available for purchase?
Absolutely. We stock a full range of replacement parts, including tires, grips, and high-capacity batteries to keep your rider moving.
How do I determine which size bike is right for my child?
Sizing is based on inseam and age. The 12eDrive is perfect for 3-5 year olds, while the 16eDrive is designed for 5-7 year olds with more experience.